Expertise

Strategy

The direction one should take is not always clear. I have the uncanny ability to very quickly identify root causes of existing problems and offer intelligent and logical solutions as a Management Consultant with 20 years’ experience. Engaging stakeholders to facilitate the creation of an inspiring vision for the “to be” state and taking them on the change journey in a new direction.

Management

If the processes change and the people don’t, nothing changes. Transformation programs can sometimes be overly focused on the project deliverables and ignore the people aspects. A change imposed is a change opposed. Consistently better outcomes are achieved when all stakeholders are engaged and contribute to the future state. That is the only way to ensure the organisation realizes the benefits of the change. I am a certified ADKAR Change Manager .

Optimization

Organic processes that evolve over time usually inherit legacy issues. It is after all “they way it has always been done”. Whenever I see a process I am hard wired to look for opportunities for improvement. My clients appreciate my open and honest feedback. My re-engineering not only addresses the major issues but provide greater efficiencies across the whole business. I am a Lean Six Sigma certified Green Belt.

Implementation

The best path to the results we desire is often shrouded in ignorance. The devil is always in the detail. This only shows up when the “rubber meets the road”. Where many avoid detail, I relish in it, pushing myself to expand my mind a understand the complexities and inter-dependencies. This allows me to make better decisions and outcomes. I am a certified PRINCE2 Project Manager and Agile Scrum Master. I produce results not excuses.

What My Clients Say

Josh did an outstanding job for us in reviewing and transforming our IT delivery practices. His capabilities extend across project management, business analysis and change management disciplines giving him a thorough understanding of organisational transformation activities. That said, Josh’s greatest asset is his personality – engaging, with a collaborative, consultative approach that really brings people along on the journey. Josh is an absolute pleasure to work with.

Dave Martin Head of IT Business Delivery/ Zurich Financial Services

Above and beyond his years of multidisciplinary experience and training, Josh brings a natural flair for artfully addressing cultural and procedural limitations with his adaptable personality, cross-modal sensitivity, creativity and efficiency. Whether implementing new systems or improving the efficiency of existing frameworks, Josh comes with a proven track record of people and process management and improvement, with the ability to drive people of different disciplines to excel through his characteristic ‘lead by example’ approach. I have found him to be an impressive human being.

Ash Moore Healthcare Consultant/ Tardis Group

Josh has an uncanny ability to identify problematic processes and provide a logical solution that not only addresses the major issues but creates greater efficiencies across the business. Josh is able to capture complex process flows in impressive detail, which enables him to take stakeholders on a journey of process improvement to initiate successful business reform.

Ronnie Mikati Vice President Sales Operations/ SiteMinder

Josh is a very insightful, and capable process analyst. He also has a great way of engaging with people, and supporting people to consider ways of re-engineering ‘traditional’ business processes. Josh would be a great asset to any team embarking on – or in the midst of – a key change.

Jasmine Calleja Project Manager/ KinCare

I have worked with Josh’s company for 6 months. He has great communication skills, organisation skills and integrity. Josh presents himself using a gentle manner and at the same time, is able to draw out and effectively deal with the tuff issues. Josh’s product modules are professionally developed to get the most out of an individual and the team, in a short period of time. I’m a happy customer 🙂

Rick Hancock Founder & CEO/ Equity Ideas

Josh was brought in to assist with assessing the business unit I managed. More specifically, Josh assisted with identifying opportunities in optimizing relevant customer onboarding process and how we could potentially scale the business rapidly and reduce new customer drop off. Josh facilitated collaboration, encouraged innovation and produced well documented solutions. Josh is a true professional with excellent interpersonal skills and I thank him for his contribution!!

Soren S Global Implementation Manager/ SiteMinder

Josh is a professional and competent business consultant. He very quickly identified the causes of existing challenges and provided intelligent solutions. I valued his open and honest feedback during consultations. It was a pleasure working in partnership with Josh.

Gavin Hudson General Manager Operations/ KinCare

Clients

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